Complaints & Suggestions

Barnsbury Medical Practice aims to provide patients with the best possible care at all times.

We value and welcome your feedback. Therefore if you have any compliments, comments, concerns or complaints about our Practice we want to hear them.

If you would like to give feedback or make a complaint this can be through any of the following methods: requesting a form from reception, e-mailing: [email protected] or you can call the practice on 020 7700 9700.

In all cases, complaints will be dealt with as swiftly and as fairly as possible.

We will acknowledge receipt of a complaint within three working days and a response letter with the outcome of our investigation will be sent within 20 working days. If we are unable to complete our investigation within this period, we will agree an alternative timeframe with you.

Where to go for further independent advice:

We hope that if you have a problem, you will use our practice complaint procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, this does not affect your right to approach an independent advisor if you feel you cannot raise your complaint with us, or you are unhappy with the results of the investigation.

From July 2023 onwards if you would like to make a complaint about primary care services to the commissioner you will need to contact North Central London Integrated Care Board instead of NHS England. Here are the contact details

Telephone: 020 3198 9743
E-mail: [email protected]
Post: North Central London Integrated Care Board
Complaints Team
Laycock PDC
Laycock Street
N1 1TH
If you have a formal complaint to make, it is always advisable to try and resolve an issue directly with the provider in the first instance.

What if you’re still not happy?

If you’re unhappy with the result of your complaint you can appeal to the Parliamentary and Health Service Ombudsman. This cannot be your first port of call. You must first complain to either the GP Practice or to NHS England. The Ombudsman can only help if;

  1. The GP Practice or NHS England have finished looking at your complaint
  2. Or your complaint has not been resolved after 6 months

Parliamentary and Health Service Ombudsman

By law you need to contact the Ombudsman within a year of the incident you are complaining about.