View our Summary Privacy Notice
View our Privacy Notice for Children
HealtheIntent – Local North Central London direct care section
London Care Record -Pan London direct care
HeatlheIntent – Local North Central London healthcare planning (not research)
Barnsbury Medical Practice handles your data in line with the above laws and also in line with the Common Law Duty of Confidentiality and the 8 Caldicott Principles.
We are committed to maintaining the confidentiality of your data and only share your data for direct care or where we are required to by law or in order to fulfil our NHS contract or on the rare occasion when not sharing the data is deemed to be more harmful than sharing the data.
View our Data Protection and Cyber Security Policy
Our Privacy Notice contains an in depth description of how we handle your data.
View our Summary Privacy Notice
View our Privacy Notice for Children
You have the right to object to the sharing of your personal health data concerning your GP medical record for research purposes. This is exercised via the National Data Opt-out; see the NHS Your Data Matters page.
British Sign Language Version:
You can gain access to some aspects of your medical record online. Please contact reception for a form. You will need to provide photo proof of identity such as a passport.
If necessary you can gain a copy of your record by submitting a Subject Access Request using this form
You can also access new information on your medical records by signing up to the NHS App. In some cases you may also need to ask the GP practice to switch on the data flow to the App.
All patients at Barnsbury Medical Practice have a named accountable GP who is responsible for patients’ overall care at the practice. Your named GP will be allocated to you by the practice. If you have a repeat prescription you can find the name of your allocated GP at the bottom of this. If you do not have a repeat prescription and you wish to know who your GP is please contact the practice reception.
You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP, however for any complicated problem it is helpful to see the same GP for follow-up.
If you have a preference to have a particular GP please talk to one of our receptionists. We will do our very best to accommodate your request, although this cannot be guaranteed due to the different workloads of our GP’s.
Barnsbury Medical Practice aims to provide patients with the best possible care at all times.
We value and welcome your feedback. Therefore if you have any compliments, comments, concerns or complaints about our Practice we want to hear them.
If you would like to give feedback or make a complaint this can be through any of the following methods: requesting a form from reception, e-mailing: islccg.barnsbury.medicalpractice@nhs.net or you can call the practice on 020 7700 9700.
In all cases, complaints will be dealt with as swiftly and as fairly as possible.
We will acknowledge receipt of a complaint within three working days and a response letter with the outcome of our investigation will be sent within 20 working days. If we are unable to complete our investigation within this period, we will agree an alternative timeframe with you.
Where to go for further independent advice:
We hope that if you have a problem, you will use our practice complaint procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, this does not affect your right to approach an independent advisor if you feel you cannot raise your complaint with us, or you are unhappy with the results of the investigation.
From July 2023 onwards if you would like to make a complaint about primary care services to the commissioner you will need to contact North Central London Integrated Care Board instead of NHS England. Here are the contact details
Telephone: 020 3198 9743
E-mail: nclicb.complaints@nhs.net
Post: North Central London Integrated Care Board
Complaints Team
Laycock PDC
Laycock Street
London
N1 1TH
If you have a formal complaint to make, it is always advisable to try and resolve an issue directly with the provider in the first instance.
What if you’re still not happy?
If you’re unhappy with the result of your complaint you can appeal to the Parliamentary and Health Service Ombudsman. This cannot be your first port of call. You must first complain to either the GP Practice or to NHS England. The Ombudsman can only help if;
Parliamentary and Health Service Ombudsman
By law you need to contact the Ombudsman within a year of the incident you are complaining about.