Strike action-information for patients
When strike action is taking place, it is important that patients who need urgent medical care continue to come forward as normal, especially in emergency and life-threatening cases – when someone is seriously ill or injured, or their life is at risk.
GP services are not part of this strike action and patients should continue to attend GP appointments, unless they are contacted and told otherwise.
Patients should only call 999 if it is an emergency (when someone is seriously ill or injured and their life is at risk). Ambulances will still be able to respond in these situations, but this may only be where there is an immediate risk to life.
Where the situation is not life-threatening, support will be available through NHS111 online or by phoning NHS 111, and where possible, it is advised that people arrange alternative transport.
Frequently Asked Questions
What is happening?
Trade unions representing NHS staff are in dispute with the Government over the 2022/23 pay award. Several of the unions have balloted their NHS members to take part in industrial action. As a result, members of the GMB and UNISON (ambulance staff) are striking on 11 January 2023, members of UNISON (ambulance staff) are striking on 23 January 2023 and the Royal College of Nursing (RCN) are striking on 18 and 19 January 2023.
The London Ambulance Service strikes on 11 and 23 January will each be for 24 hours from midnight to midnight and involve all ambulance employees, not just the 999 response crews. NHS Trusts across North Central London, which are affected by the nurses’ strike are Tavistock and Portman NHS Foundation Trust and University College London Hospitals NHS Foundation Trust.
The NHS wants to see a resolution as soon as possible, but pay is a matter for the Government and the trade unions.
Will GP services be affected on strike days?
GP services will be running as normal on strike days. Please continue to attend scheduled GP appointments unless you are contacted and told otherwise.
What do strikes mean for NHS services in my area?
Not every hospital and ambulance service will be affected by strike action. You can check which services are affected in your area on the NHS England website.
How long will services be impacted?
The London Ambulance Service strikes on 11 and 23 January will last for 24 hours from midnight to midnight. However, patients should be aware that it may take slightly longer for services to return to normal.
What if I have an appointment on a strike day?
Everyone who has an appointment should attend as planned unless your local NHS provider has contacted you to reschedule. If you have not been contacted, please attend your appointment even if your hospital is affected by strikes.
Should I cancel my appointment on the day of strikes?
No, if you have not been contacted, please attend your appointment as planned.
When will I find out if my appointment is rescheduled?
The NHS will contact you if your appointment needs to be rescheduled due to strike action. This is likely to be a letter or phone call, and you should be offered an alternative date for your appointment. If you have not been contacted, please attend your appointment as planned.
Is there anything I should do now?
No, the NHS will contact you if your appointment needs to be rescheduled due to strike action.
Urgent and emergency care
What if I need urgent or emergency care?
Anyone who needs urgent care should use NHS111 online or call NHS 111 to be assessed and directed to the right care for them. When someone is seriously ill or injured and their life is at risk, you should seek emergency care in the normal way, by calling 999 or attending A&E.
Will emergency care be affected on strike days?
Emergency care will continue to be available across all parts of the country. It is really important that in emergency and life-threatening cases – when someone is seriously ill or their life is at risk – patients continue to come forward as normal.
What should I do if I need an ambulance?
On strike days, patients should only call 999 if seriously ill or injured, and there is a risk to life. Ambulances will be dispatched where clinically appropriate.
For all other healthcare needs support will be available through NHS111 online, via the NHS 111 helpline or at your local GP or pharmacy.
What is considered an emergency?
Patients should only call 999 if seriously ill or injured, or there is risk to life. Ambulances will be dispatched where clinically appropriate.